Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@theoutdoorfreak.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - STRIPE ONLINE CHECKOUT

Our online store is hosted by Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Square’s data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall. 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your province or state of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at customerservice@theoutdoorfreak.com

Shipping & Returns

Since we are based in Canada, we primarily ship through UPS and Canada Post. Shipping times are an estimate only and are calculated from the time they leave our distribution center.

We offer Free Shipping over $100 for all orders within Canada. Free Shipping is eligible for orders of a subtotal of $100 or more (before taxes and after any discount codes). This is automatically applied during checkout if you qualify. 

Any "PRE-ORDER" items are subject to estimated wait and processing times and these times are available in the item details of the "PRE-ORDER" products. If you run into any problems during the order process or in receiving your order please don't hesitate to contact us customerservice@theoutdoorfreak.com

~~~~~~~~~~~

RETURN & EXCHANGE POLICY

To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in and must be within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 business days, for the value of the item returned and any applicable taxes associated with the item. 

Please note that shipping costs are NON-REFUNDABLE; the cost of return shipping will be deducted from your refund.

Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For ALL returns/exchanges, please don't hesitate to contact us via e-mail at customerservice@theoutdoorfreak.com.  Please include your order number to initiate the refund/exchange process.

~~~~~~~~~~~~~~~

SALE OR CLEARANCE ITEMS

All sale or clearance items are considered FINAL SALE. Under no circumstances can any sale or clearance items be returned or exchanged for ANY reason.