SHIPPING & RETURNS

SHIPPING POLICY

Since we are based in Canada, we primarily ship through UPS and Canada Post. Shipping times are an estimate only and are calculated from the time they leave our distribution center.

We offer Free Shipping over $100 for all orders within Canada. Free Shipping is eligible for orders of a subtotal of $100 or more (before taxes and after any discount codes). This is automatically applied during checkout if you qualify. 

Any "PRE-ORDER" items are subject to estimated wait and processing times and these times are available in the item details of the "PRE-ORDER" products. If you run into any problems during the order process or in receiving your order please don't hesitate to contact us at customerservice@theoutdoorfreak.com

RETURN AND REFUND POLICY

To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in and must be within 30 days of purchase. Unfortunately after 30 days, we are unable to process any returns or exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 business days, for the value of the item returned and any applicable taxes associated with the item. 

Please note that shipping costs are NON-REFUNDABLE; the cost of return shipping will be deducted from your refund.

Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For ALL returns/exchanges, please don't hesitate to contact us via e-mail at customerservice@theoutdoorfreak.com.  Please include your order number to initiate the refund/exchange process.

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SALE OR CLEARANCE ITEMS

All sale or clearance items are considered FINAL SALE. Under no circumstances can any sale or clearance items be returned or exchanged for ANY reason.